Terms of Service

1. Who we are

EZBUYSHIP ("we", "us") helps customers outside China buy products from Chinese online stores and ship them abroad. We act as your purchasing and forwarding agent: we buy on your behalf, receive the goods at our warehouse in China and send them to the address you choose. We are not the seller of the products and do not manufacture them.

2. Your account

• You must be at least 18 years old, or have permission from a parent or guardian.
• Give us accurate contact and delivery details and keep your password safe. You are responsible for activity under your account.
• One person or company per account. We may suspend accounts used for fraud, abuse or prohibited goods.

3. Buy for Me (purchasing service)

When you submit a product link, we show the price and options supplied by the store. Products loaded automatically are paid right away; products entered manually are checked and quoted by our team first.

• Our service fee is 5% of the product price, with a minimum of ¥5 per order. China domestic shipping (seller to our warehouse) is charged separately.
• If the seller changes the price or shipping cost, or an option is out of stock, we will ask you to pay the difference, refund the difference to your balance, or cancel the item — we never charge extra without your confirmation.
• Product descriptions, photos and quality come from the third-party seller. We check what we can see when goods arrive (quantity, obvious damage, option) but cannot guarantee authenticity or performance.

4. Ship for Me (forwarding service)

You may send parcels you bought yourself to our warehouse using your member ID. Please pre-alert each parcel with its tracking number so we can identify it. Unidentified parcels are kept for 30 days.

5. Warehouse and storage

• Each item is stored free of charge for 90 days after it arrives at our warehouse.
• After that a storage fee of ¥1 per item per day applies and is added when you ship.
• We remind you on day 80 and day 170. Items not shipped within 180 days are treated as abandoned and may be disposed of after a further 7 days' notice.

6. International shipping

International shipping is quoted after we pack and weigh your parcel (actual or volumetric weight, whichever is greater). You pay the shipping fee before we dispatch.

• Delivery times shown are estimates from the carrier and are not guaranteed.
• You must give an accurate customs declaration (item names, quantities and values). We will not under-declare values on request.
• Import duties, taxes and customs fees in the destination country are the responsibility of the recipient unless the shipping line clearly includes them.
• If a parcel is seized, returned or delayed by customs because of its contents or declaration, the shipping fee is not refundable.

7. Payments and balance

Prices are in Chinese yuan (CNY); amounts in other currencies are for reference. Payments made by PayPal, Alipay, WeChat Pay, card or bank transfer are first credited to your account balance and then used to pay your order. Payment-provider fees shown at checkout are paid by you.

You may ask for unused balance to be refunded. We return it to the original payment method where possible; fees charged by the payment provider are not refundable.

8. Prohibited items

You may not ask us to buy or ship any item listed in our Prohibited & Restricted Items policy, or anything illegal in China or in the destination country. We may refuse, cancel or return such orders.

9. Liability

• We are responsible for loss of or damage to goods while they are in our warehouse, up to the amount you paid for them.
• During international transport, compensation is limited to what the carrier pays and the shipping insurance you chose. Without insurance, compensation may be limited or unavailable.
• We are not liable for delays or losses caused by sellers, carriers, customs, natural disasters or other events outside our reasonable control, or for indirect or consequential losses.

10. Changes and contact

We may update these terms; the date at the top shows the latest version. Continued use of the service means you accept the updated terms.

Questions: service@ezbuyship.com. EZBUYSHIP,